Refund and Returns Policy

Please read this carefully because wigs and hair extensions are hygiene products like innerwear.

1. Hygiene Policy – Why No Return On Used Wigs?

For health and hygiene reasons, we CANNOT accept return or exchange if:

  1. Wig has been worn, tried on, smelled, combed, washed, styled, curled
  2. Lace has been cut, plucked, or glue applied
  3. Tags removed, hair has fallen, fragrance, or any sign of use
  4. Item is not in original packaging with wig cap and net

This is as per Indian law for hygiene products and for safety of chemo patients who buy from us. We cannot resell a used wig to a cancer patient. We hope you understand.

2. When We DO Accept Exchange / Return?

We accept exchange / return only in these cases – within 48 hours of delivery:

A. Wrong Product Received: You ordered 20 inch wavy brown, we sent straight black.

B. Manufacturing Defect: Major defect – cap torn, lace torn from factory, heavy shedding in bundles (10-15 strands normal is not defect).

In all above cases:

  1. You must send unboxing video – MUST open parcel in front of camera from start. Without unboxing video, we cannot accept claim. This is our factory rule.
  2. Inform us within 24 hours on WhatsApp with video and photos.
  3. Product must be unused, unwashed, tags intact.

3. What Is NOT Considered Defect?

  1. Slight color difference due to lighting / phone screen (black brown can look slightly different in sunlight)
  2. 10-20 strands shedding after opening – normal for hand-made wigs
  3. Slight smell of factory packing – goes after 1 wash
  4. Lace color looks light/dark – lace melts after applying foundation (we have transparent & medium brown)
  5. Density 130% looks less/more – because your natural hair density is different
  6. You don’t like the look after wearing – Sorry, this is not eligible.

4. Exchange Process

If eligible:

  1. WhatsApp us within 24 hours with unboxing video + defect video.
  2. Our team will approve in 24 hours.
  3. You need to courier the product back to our Delhi factory – customer pays return courier.
  4. After we receive and check (2-3 days), we will ship correct product / exchange size / color.

5. Refund Policy

There is No REFUND PAYMENT IN ANY CASE BUT ONLY REPLACEMENT OF THEM ITEMS ( Terms & Conditions Apply)

Replacement Shipping Cost: Customer bears Shipping costs whenever applicable.

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