Privacy Policy

At Cabello Wig, accessible from cabellowig.com, your privacy is extremely important to us. This Privacy Policy document contains types of information that is collected and recorded by Cabello Wig and how we use it. This policy applies to our website, WhatsApp orders, Instagram and all sales channels.

We are a Manufacturer, Exporter & Retailer of 100% Natural Human Hair Wigs & Extensions based in Delhi – India.

1. Information We Collect

When you visit, register, order or interact with our website, we collect:

A. Personal Information You Provide:

  1. Name, Email Address, Phone / WhatsApp Number.
  2. Billing Address, Shipping Address, Pincode, City, State.
  3. Payment information (processed securely by Razorpay / PayU / COD partner – we do NOT store your card/UPI details).
  4. Order details: wig length, color, texture, cap size.
  5. Photos you share for custom wig color matching (optional).
  6. Communication: WhatsApp chats, Instagram DMs, emails, reviews.

B. Information Collected Automatically (From Our Website Database):

  1. IP Address, Browser Type, Device Type.
  2. Pages visited, time spent, products viewed.
  3. Cookies and similar technologies (see Cookies section).
  4. Abandoned cart data to remind you about your order.

We collect this to process your orders, improve your shopping experience, and provide customer support for medical wigs and styling needs.

2. How We Use Your Information

We use your information for:

  1. To process and fulfill your orders, including shipping and COD verification.
  2. To create your account and manage WooCommerce My Account.
  3. To communicate about your order status, shipping, delivery, returns.
  4. To provide support for wig wearing, care, and custom orders.
  5. To send you order updates on WhatsApp (you can opt-out anytime).
  6. To improve our website, products, and factory manufacturing based on popular shades.
  7. To prevent fraud and ensure secure payments.
  8. For marketing: new launches, offers (only if you subscribed – unsubscribe anytime).
  9. To comply with legal and tax requirements (GST invoices).

We will NEVER sell your personal data to third parties.

3. Cookies & Tracking

CabelloWig.com uses cookies to make your shopping better.

  1. Website Cookies: To keep items in your cart, remember your login.
  2. Analytics Cookies: Google Analytics to understand which wigs are popular (13×4, closure, etc.).
  3. Marketing Pixels: Facebook Pixel, Instagram, Google Ads to show you relevant wig offers after you visit.
  4. Essential Cookies: For site security and payment gateway.

You can disable cookies in your browser settings, but some parts of the site (cart, checkout) may not work properly.

4. Payment Information

We use trusted third-party payment gateways:

Razorpay, PayU, PayPal, Cashfree, UPI, COD via Shiprocket / Delhivery / BlueDart.

Your full card number, CVV, UPI PIN is NEVER stored on our servers. All payments are encrypted and processed directly by the payment gateway. For COD orders, we share your phone number and address with our courier partners only for delivery.

5. Sharing Your Information

We share your information only with:

  1. Shipping Partners: Shiprocket, Delhivery, DTDC, BlueDart – Only Name, Address, Phone to deliver your wig.
  2. Payment Gateways: As described above.
  3. WhatsApp / Email Service: To send order updates.
  4. Legal Requirements: If required by Indian law, GST, or court order.

We are a factory – we do NOT share your data with other wig sellers or marketing agencies for their own use.

6. Data Retention

We retain your order information for 7 years as required by Indian GST and tax laws. Your account data is retained until you request deletion. Abandoned cart data is deleted after 30 days.

7. Your Rights

You have the right to:

  1. Access: Ask what data we have about you.
  2. Correction: Correct your address, phone, email in My Account.
  3. Deletion: Request deletion of your account (except invoices required by law) – Email us at [your email]
  4. Unsubscribe: Unsubscribe from marketing emails / WhatsApp offers with one click.
  5. Object: Object to analytics tracking.

For chemo patients and medical wig users, we provide extra privacy – we will never use your medical information or photos for marketing without explicit written consent.

8. Children’s Privacy

Our wigs are for Women & Girls, but our website is not directed to children under 13. We do not knowingly collect data from children under 13. If you are a parent and believe your child provided data, contact us immediately.

9. Data Security

We use SSL (HTTPS) encryption on cabellowig.com, secure WordPress hosting, and regular malware scans. Our factory and office access to customer data is limited to only owner and shipping staff. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

10. Third-Party Links

Our site may contain links to Instagram, Facebook, YouTube tutorials for wig wearing. We are not responsible for their privacy policies.

11. International Customers / Africans & Export Orders

If you are ordering from outside India, your data will be transferred to India for order fulfillment. By ordering, you consent to this transfer. We follow GDPR principles for EU customers – you can request data export or deletion.

12. Changes To This Policy

We may update this policy when we launch new products like 13×4 front lace wigs or new payment methods. We will update the Last Updated date at the top. Please check periodically.

13. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights:

Cabello Wigs

Website: https://cabellowig.com

Email: cabellowig@gmail.com

WhatsApp: +917210413607

Phone: +917210413607

For complaints under Indian IT Act, contact our Grievance Officer at the above email.

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